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Can I use third-party chat tools that collect personal information in California?

According to the California Consumer Privacy Act (CCPA), businesses must provide a Notice at Collection of Personal Information to consumers at or before the point of collection of any personal information [1.3]. If a third-party chat tool collects personal information from California consumers, the business using the chat tool must ensure that the third party provides a Notice at Collection in a conspicuous manner at the physical location(s) where it is collecting the personal information. Additionally, if the chat tool is used online, the business must provide a link to the specific section of its privacy policy that contains the required information.However, if the personal information collected by the third-party chat tool is sensitive personal information, the business must provide a Notice of Right to Limit and a "Limit the Use of My Sensitive Personal Information" link in a conspicuous manner on its website [1.2]. The Notice of Right to Limit must inform consumers of their right to limit a business's use and disclosure of their sensitive personal information and provide them with the opportunity to exercise that right. The "Limit the Use of My Sensitive Personal Information" link must immediately effectuate the consumer's right to limit or lead the consumer to a webpage where they can learn about and make that choice.Therefore, businesses using third-party chat tools that collect personal information in California must ensure that the third party provides a Notice at Collection and comply with the requirements for sensitive personal information if applicable.